Operations status

Operations status
Dear community member, please see this message as an update regarding our Service Centre.

OPERATION STATUS

Recently we have had an influx of questions regarding some specific topics, so we decided to make this this blog post to improve transparency with you all regarding shipping and the operational status of our Service Centre and Warehouse. In addition to website chat technical issues.

SHIPPING

Due to issues with our previous forwarder and COVID-19, some items that were expected to arrive earlier are now facing significant delays and have been stuck in transit after arriving at Hong Kong. In response to this, we have been working around the clock to find alternative solutions to mitigate delays. As such, we have now partnered with a new forwarder who we have done extensive testing with and will be taking over from here moving forward. What this means for you: improved shipping and inspection times!

If you have an EUC or battery order/warranty replacement between June 2021 and November 2021 your order may have been subject to some significant delays. YOUR ITEMS ARE SAFE and are in transit to our new forwarder’s facility in China. For large shipments over 30kg there will be some additional wait times (15-30 days) before your item arrives back at our new forwarder’s facility to be re-inspected in compliance with the 2022 IATA DGR regulations (International Air Transport Association Dangerous Goods Regulations). There will be an additional 5-7 day buffer period before shipping to ensure all packages meet current IATA DGR standards resultant of a recent COVID-19 spike in the areas of our manufacturer and forwarder as of 03-07-2022. We appreciate your consideration in this time, and encourage you to reach out to us for more details or visit the  blog section on our website to stay up to date regarding this issue. Our blog section will be the hub for updates, reviews, event information and more! Check out our blog at https://euccanada.ca!

SERVICE CENTER OPERATIONS

Due to some technical difficulties with the main power and heating to the Service Centre some repairs or upgrades will face delays. This is an ongoing situation which we are now working with the city of Toronto to fix. Resultant of poor communication from the property management team for our Service Centre, our repair service is paused. Over the next coming days we will be actively working with the city of Toronto and bylaw officers to resume all operations as soon as possible.

We understand that there has been some significant delays recently due to our relocation, our electrical infrastructure issues, and property management unlawfully restricting our access to make critical electrical repairs. This has resulted in the gross impediment of our ability to ensure the preparedness and readiness of the location that we would like to consider our new home and hub for PEV repairs and services for the community. Unfortunately due to the significant impact this has had on our business we have been forced to reduce Service Centre hours to a single business day while we work in the background to resolve the ongoing issues and plan for our future. We would like to take the time to thank you for your patience and understanding during this extremely rough patch as we make significants repair to our electrical infrastructure and resume operations to full speed.